Shipping Policy
SHIPPING POLICY SOPHIA VANCOUVER
Free delivery on all orders. Processing in 1–3 business days. Delivery in 8–12 business days.
ORDER TIMELINE
Order Placed → Processing (1–3 business days) → Dispatched → Delivery (8–12 business days)
DELIVERY TIMES
Below you will find the average delivery times for all our orders:
| Phase | Timeframe |
|---|---|
| Order Processing | 1–3 business days (may be longer if the order is placed on a Friday evening or over the weekend) |
| Estimated Delivery | 8–12 business days after dispatch |
HOW TO PLACE AN ORDER
Placing an order with Sophia Vancouver is as simple as possible. Follow the steps below:
- Product — Go to the product page and add the desired item to your cart by clicking the 'Add to Cart' button. Make sure you have selected the correct variants.
- Checkout — Click 'Proceed to Checkout'. On the information page, enter your correct shipping details. Once filled in correctly, click 'Continue to Shipping'.
- Review — On the Shipping page, verify the address details you entered. Here you will also see that all shipping is completely free. Click 'Proceed to Payment'.
- Payment — Select your preferred payment method. All payments are processed via SSL — you can always count on a secure payment environment.
- Confirm — Click 'Complete Order' and you will be redirected to your chosen payment method. Follow the instructions to complete your purchase. If you experience any issues, please contact us.
SHIPPING COSTS
We cover all shipping costs on every order.
All our products are delivered door-to-door, 100% free of charge. No minimum order value required.
ORDER DISPATCH
Found the perfect item on our website? We want you to enjoy it as soon as possible! That's why we ensure your order is processed and shipped as quickly as we can.
To be able to offer fair prices on our products, we collect orders in larger quantities and ship them together once the minimum required quantity is reached. We appreciate your understanding and your willingness to help us build a more sustainable world.
Please note: Like many online stores, we can get very busy and delays may occasionally occur. Please keep this in mind when placing your order. We will do everything we can to dispatch your order as quickly as possible.
To ensure your order is dispatched today, feel free to reach out to us by email. Our customer service team will be happy to advise you on the best solution.
Contact: support@sophia-vancouver.com